PRODUCT EXCHANGE POLICY!

• In exchange for any Herbal Product, the buyer will only get a herbal product in return.
• No Herbal Products can be exchanged for any other merchandise.
• ALL SALES ARE FINAL. Due to the nature of smoking devices.

Our Various Product Policies:

Smoking Devices

Keeping in mind the nature of the vaporizers and other smoking devices, returns will only be accepted on unopened or unused merchandise within 14 days from the date of purchase, for store credit. No opened or used merchandise will be accepted on a return basis or even on exchange basis.

This includes everything from hookahs and tobacco pipes to vaporizers and all other devices. In case you have a warranty claim, you may contact the manufacturer.

No replacement item can be returned or exchanged.

You can also reach us on working days between 9 am-3 pm Eastern time for any questions you may have on our return policy.

Non-Herbal Merchandise

(This does not include vaporizers or smoking devices)
If you happen to be unsatisfied with your purchase for some reason, you have the option to exchange the product with something else within the first 30 days of ordering. The right to comply with the exchange request or not lies solely with us. Our decision will be based on several factors, such as the misuse of product, neglect or other occurrences beyond our control. If you receive your product in a damaged condition, remember, you are within your right to contact us at our customer support department.

Herbal Products

If you happen to be unsatisfied with your purchase for some reason, you have the option to exchange the product with some other herbal product that costs the same or lesser, within the first 30 days of ordering. The right to comply with the exchange request or not lies solely with us. Our decision will be based on several factors, such as the misuse of product, neglect or other occurrences beyond our control. If you receive your product in a damaged condition, remember, you are within your right to contact us at our customer support department.